StarkPay Privacy Policy

Effective Date: 7th May 2024

Introduction

At StarkPay, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our services.

Information We Collect

1. Personal Information: When you sign up for a StarkPay account, we collect your first name, last name, phone number, email address, and a 6-digit PIN.
2. Payment Information: We collect information about the bank accounts and payment cards you connect to your StarkPay wallet, including the account holder's name, account number, and card details.
3. Transaction Information: We record details of the transactions you make using your StarkPay account, including the date, time, amount, and location of the transaction.
4. Device Information: We may collect information about the device you use to access our services, such as the device type, operating system, and IP address.

How We Use Your Information

1. Providing and Improving Our Services: We use your personal and payment information to set up and maintain your StarkPay account, process your transactions, and improve our services.
2. Fraud Prevention and Compliance: We may use your information to detect and prevent fraudulent activity, as well as to comply with applicable laws and regulations.
3. Communication: We may use your contact information to send you important updates, notifications, and customer support communications related to your StarkPay account.
4. Analytics and Improvement: We may use aggregated, anonymized data about how you use our services to analyze trends and improve the overall user experience.

How We Protect Your Information

1. Data Security: We implement industry-standard security measures, including encryption and access controls, to protect your personal and financial information from unauthorized access, use, or disclosure.
2. Third-Party Providers: We may share your information with trusted third-party service providers who assist us in operating our business, but we require them to maintain the confidentiality and security of your data.
3. Data Retention: We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, and enforce our agreements.

Your Rights and Choices

1. Access and Correction: You have the right to access, review, and correct the personal information we have on file for you.
2. Withdrawal of Consent: You can withdraw your consent to our collection and use of your personal information at any time, subject to legal and contractual restrictions.
3. Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at support@starkpay.africa.